Eligibility: Items may be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and with all tags attached. Items that are marked as final sale are not eligible for return.
Process: To initiate a return, please contact our customer service team at [insert contact email/phone number] to request a Return Authorization (RA) number. Returns sent without an RA number may not be processed.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. In such cases, we will provide a prepaid shipping label.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.
2. Exchanges
Eligibility: Exchanges are only offered for defective or incorrect items. If you would like to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the replacement.
3. Defective or Incorrect Items
Notification: If you receive a defective or incorrect item, please contact our customer service team within 7 days of receipt. We will provide instructions for returning the item and will cover the cost of return shipping.
Resolution: Once the defective or incorrect item is received, we will send a replacement or issue a full refund, including any shipping charges.
4. Non-Returnable Items
Exceptions: The following items are non-returnable and non-refundable: gift cards, personalized items, and items purchased during clearance or final sale events.
5. Contact Information
For any questions regarding returns or refunds, please contact us at:
